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Frequently Asked Questions
FAQ
Here are some common questions we get asked.
How does the Membership work?
Every Membership starts with the creation of a custom website designed specifically for your business. From there, we remain your ongoing website team, handling updates, management, and support while also giving you access to Member pricing on FlowwDESIGN and FlowwPARTNERS services when needed.
What do you mean by a "fully-managed" website?
A fully-managed website means we take care of the creative and technical side of your website. If you need content updated, information changed, new photos added, or other website changes, simply submit a request and we'll promptly handle it.
What's included in the one-time build fee?
The build fee covers the design, development, and launch of your website. It also includes premium copywriting, premium images and graphics, project setup, and everything needed to get your website live and ready for visitors.
Is there a long-term commitment required?
Our Membership includes an initial 12-month term, which allows us to invest the time, care, and resources needed to build and support your website and Membership properly. After the initial 12 months, your Membership continues on a month-to-month basis and can be cancelled at any time.
What kind of website updates are included?
Most routine website updates are included as part of your Membership. This can include updating text, replacing photos, changing contact information, adding testimonials, updating services, and similar changes. Larger redesigns, new functionality, or major development work may require additional fees.
What is Business Pivot Protection?
Businesses evolve, and sometimes owners launch new ventures or rebrand existing ones. Business Pivot Protection allows you to replace the website attached to your Membership by simply paying a new one-time build fee. The monthly fee portion of your Membership continues normally so you're not starting from scratch. Think of it like "swapping a website" if/when needed.
What if I'm not happy with the website design?
We want you to feel confident moving forward and working with us. If you're not satisfied with the website design or overall experience before your website launches, you can cancel and receive a full refund under our Pre-Launch Satisfaction Guarantee.
How long does it take to build a website?
Most websites are fully launched within 3-4 weeks depending on the complexity of the project, features needed, and how organized the existing assets and information are. Throughout the process, we’ll guide you step-by-step so everything feels clear and manageable.








